Petiquette policies
Cancellation and Refund Policy
All services
These terms apply to training, dog walks, hikes, drop in visits, and Friday daycare.
- Cancel or reschedule with at least 24 hours notice at no charge.
- Less than 24 hours notice: 50% of the service fee.
- No show, or no access to your pet at the scheduled time: full service fee.
In home boarding and Board and Train
- Cancel or reschedule with at least 72 hours notice at no charge.
- Less than 72 hours notice: 50% of the booking fee.
- Same day cancellation or no show: full booking charged, since the dates were reserved for your pet and turned away from others.
Illness, emergencies, and weather
If your pet is sick or injured, please tell me right away. For everyone's safety, sick animals cannot be boarded or in group settings, and I will reschedule or credit you where I can.
If I ever have to cancel because of my own illness, an emergency, or unsafe weather for a hike, you choose a full refund or a rescheduled time.
When I may decline or end a service
I reserve the right to decline or end a service if a pet behaves in a way that makes care unsafe, if there is a health or safety concern, or if the situation is significantly different from what was described at booking. In those cases I refund any unused, prepaid portion.
Refunds
Refunds are issued by your original payment method within 5 business days. A credit toward future services is available instead if you prefer.